FAQs

Within the USA, approximately 5-8 business days. In Europe, Oceania and some parts of Asia approximately 9-14 business days. Delivery times vary by location, please check here for more information.

Free Standard Shipping Options for All Orders on HAPAW! We also offer a rush order option. Expedited order fees are based on the shipping address and will be calculated at checkout.

We will provide you with tracking information after shipping with Email/SMS. You can check here and insert your tracking number and carrier to track your order.

Some countries have value restrictions on international shipping. If your order exceeds your country’s restrictions, your order may be shipped as multiple packages with separate tracking numbers. Please contact your local customs office for more information on value restrictions in your country. Since we will ship the goods as soon as they are ready, sometimes we also ship in multiple packages. You can contact us to confirm.

Currently, HAPAW has set up overseas warehouse services in North America, Europe and Asia-Pacific, we will match the corresponding studio to your address and ship for you.

Please email support@hapaw.com as soon as possible if you wish to change color or cancel your order. We will do our best to honor your request. However, if your package has already been dispatched, we will be unable to deal with your request(s).

We support credit cards, Paypal, Google Pay, Apple Pay and Shop Pay as payment methods. For more details, please Click here.

Yes, if you need to issue an invoice or have other requirements, please contact us in time.

If you have offline stores or other sales channels and want to join us as a brand distributor, apply through our Partner Program page. We’ll respond to your application within 24 hours. Alternatively, you can contact us directly at support@hapaw.com.

New HAPAW products come with a limited one-year warranty from the original purchase date. Register your product to add one year of warranty coverage, for two years in total. Any longer coverage already promised for your purchase, and your rights under applicable law, remain unaffected.

Read the HAPAW warranty and return policy.

New HAPAW products come with a limited one-year warranty from the original purchase date. Register your product to add one year of warranty coverage, for two years in total. Any longer coverage already promised for your purchase, and your rights under applicable law, remain unaffected.

Read the HAPAW warranty and return policy.

Register your HAPAW product to add one year to the standard one-year warranty, for two years in total from the original purchase date. Complete the registration form with your purchase and product details.

Register your product

Our guarantee is to provide a 100% satisfaction shopping experience for everyone choose HAPAW. That's why we offer a 30-Day Free Trial Returns Policy to try our solutions in your space. If you don't love your product, let our support team know and we'll arrange for pick up from your home or office.

Under normal circumstances, the return time of the money is 1-7 working days. It is normal for refunds received by different payment channels to be delayed to varying degrees; the actual date of receipt of the refund shall prevail. Refunds are usually returned to your original payment method account. You are not responsible for the processing fee for the refund.

We understand that sometimes a product might not be what you expected, click here to start your return.