Use the tracking link in your shipping confirmation email. If you cannot find it or need help, contact support@hapaw.com with your order number.
Troubleshooting Center
Find answers about orders, returns and your HAPAW product.
Preparation and transit estimates depend on your destination and shipping option. See our shipping policy and the estimate shown at checkout.
Availability depends on the address and shipping options shown at checkout. Contact support before ordering if your address needs special handling.
Bundles, accessories, batteries or larger items may ship separately with different tracking numbers. Check your shipping emails for additional parcels.
Send support your order and tracking numbers, plus package photos where relevant. Keep the packaging while the issue is reviewed.
Shipping charges and regional surcharges, when applicable, are shown at checkout before payment.
Contact support within the applicable 30-day return window from delivery. Provide your order details and reason, and wait for return authorization and the correct address before shipping.
For a change-of-mind return, return shipping is generally the customer’s responsibility. Eligible defective or incorrect items follow a different process; contact support before arranging shipment.
Contact support promptly with the order number, item details and photos. The policy asks that missing, incorrect or damaged items be reported within 15 days of receipt.
The standard warranty is one year from the original purchase date. Register your product to add one year, for two years in total.
Complete the warranty registration form with your purchase and product details. Registration adds one year to the standard one-year warranty; it does not restart the warranty period.
For an authorized reseller or distributor purchase, contact that seller first for after-sales service. Keep your proof of purchase available.
Select your product in Product Support. Each product has its own FAQ; similar-looking devices and replacement parts may have different instructions.
Check the instructions included with your purchase. In Product Support, use Request Manual when no download is available, and include your model and order details.
Match the complete product model and part listing before ordering. If uncertain, send support the model label and a photo of the original part.
Include the product model, order number, purchase platform, a clear description and any displayed error. Photos or a short video can help explain the problem.
Contact HAPAW with your model and the steps you already tried. Do not use instructions for a different model as a substitute.
Select your model in Product Support and open Video Guides. If no guide is available, contact support with the model and the task you need help with.
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